Booking Terms and Cancellation Policy
Thank you for choosing Jamu Naturopathy. These terms outline what to expect when booking a consultation or treatment, so we can both focus on what matters most — your health and wellbeing. By booking an appointment, you agree to the terms set out below.
Booking & Appointments
Appointments (in-person, telehealth, or lymphatic facial/body treatments) can be booked online or by email.
A confirmation will be sent once your booking is secured. Please check appointment details carefully, including date, time, and consultation type (in-person or telehealth).
All appointments require full payment at the time of booking to secure your place.
Cancellation Policy
We understand that plans change. If you need to cancel or reschedule, please provide as much notice as possible so the appointment can be offered to another client.
Cancellations made within 48 hours of the scheduled appointment time will incur a 100% cancellation fee of the total appointment cost.
Cancellations or rescheduling requests made more than 48 hours before your appointment will not incur a fee.
Cancellations within 24 hours, including same-day cancellations, forfeit 100% of the appointment fee.
Late Arrivals
If you arrive late, your session may be shortened to ensure other clients are not delayed, and the full session fee will still apply.
Arrivals more than 15 minutes late may be treated as a no-show at the practitioner's discretion, and the no-show policy below will apply.
No-Shows
A 'no-show' is a missed appointment with no communication prior to the scheduled time.
No-shows will be charged 100% of the appointment fee.
Rescheduling
Rescheduling with more than 48 hours' notice is welcome, free of charge, and can usually be arranged for the next available appointment.
Rescheduling within 48 hours of the original appointment is treated as a late cancellation and the fee outlined in Section 2 will apply.
Payment
Payment is due at the time of booking or at the conclusion of your appointment, unless other arrangements have been agreed in writing.
Accepted payment methods will be confirmed at the time of booking.
Telehealth Consultations
Telehealth appointments require a stable internet connection and a private, quiet space.
The cancellation and no-show policies above apply equally to telehealth bookings.
It is the client's responsibility to ensure they can be reached at the scheduled time via the agreed platform.
Minors
Clients under 18 years of age must have a parent or guardian's consent to receive treatment, and a parent or guardian must be present (in person or via telehealth) for the consultation.
Changes to This Policy
Jamu Naturopathy may update these Terms & Conditions from time to time. The current version will always be available on request or via our website, and the version in effect at the time of booking will apply to that appointment.
Questions
If you have any questions about these terms or need to discuss your booking, please get in touch before your appointment — we're always happy to help.